Overview
Since 1972, Covenant House has served and advocated for youth and young families experiencing homelessness, human trafficking, and exploitation. Our overarching goal is to end homelessness among youth and young families by helping them achieve housing stability, heal from trauma, tap into their innate resilience, and hone their interests and skills to forge new pathways to independence. This work is carried out across Covenant House sites in 34 cities in the US, Canada, Mexico, Guatemala, and Honduras.
Summary
We are seeking a dedicated IT Specialist to join our team in the United States. This role is vital in maintaining and enhancing our technical infrastructure to ensure seamless support for our programs and services aimed at helping youth in need. Based in the US, you will contribute to our mission by providing expert technical assistance and support.
Responsibilities
- Provide technical support and troubleshooting for hardware, software, and network issues.
- Manage computer systems and ensure optimal performance across all devices.
- Support the setup, configuration, and maintenance of network infrastructure including LAN, VPNs, and firewalls.
- Assist with desktop support for staff, including operating systems like Windows and macOS.
- Maintain IT documentation using tools such as ServiceNow, Jira, and BMC Remedy.
- Collaborate with teams to improve IT infrastructure and implement new technologies.
- Ensure data security and compliance with organizational policies.
- Deliver excellent customer service to staff and stakeholders.’
Qualifications: Proven experience in IT support or a similar role. Strong knowledge of computer hardware, networking (LAN), operating systems (Windows, macOS, Linux), and security protocols.*
- Familiarity with IT service management tools such as ServiceNow or Jira.
- Excellent communication skills and a customer-focused approach.
- Ability to troubleshoot complex technical issues efficiently.
- Knowledge of firewall management, VPNs, and general IT infrastructure.
- Prior experience working in a nonprofit or youth-focused organization is a plus.’},{
Job Type: Full-time
Pay: $50,000.00 – $55,000.00 per year
Work Location: Hybrid remote in Philadelphia, PA 19144
Our Community
Our critical mission demands that we have all voices at the table. A team of diverse people, perspectives, and experiences is smarter, stronger, and more effective for our young people. At Covenant House, every team member is valued, respected, heard, and supported, and we welcome honest and courageous self-reflection on any aspects of our work that are based on biased or outdated viewpoints. We deliberately create opportunities for our staff to grow and thrive.
Covenant House Pennsylvania is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind: CHPA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at CHPA are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, belief, sex, sexual orientation, gender identity, national origin, veteran status, family or parental status, disability status, or any other status protected by the laws or regulations in the locations where we operate. CHPA will not tolerate discrimination or harassment based on any of these characteristics and encourages all qualified applicants to apply.
